Frequently Asked Questions

find here the answer to questions that we regularly receive

Overall

You can transport a baby in a bicycle trailer from about 2 to 3 months if you protect it sufficiently. This is best done by transporting the baby in a baby scale or baby shell. In the beginning, if the baby is still too small, you use a 'baby scale reducer'. With this you give the baby extra support.

First of all, make sure that the baby scale well assembled is in the bike trailer.

You always transport a baby in the lying position. Ensure that the baby is properly secured and has sufficient support. If necessary, use a baby scale reducer to provide extra support for the head.

Yes, you can also transport your baby in a Maxi-Cosi if you have it securely attached in the bicycle trailer.

Yes, that's possible. since 2017 all Qeridoo Bicycle Trailers are suitable for use in combination with an E-Bike up to a speed of 25 km / hour.

That is simple. Order an extra towbar, provide the other bike (s) with this and you are ready to use the bike trailer with different bikes. You can easily order an extra towbar here.

Use the protective cover for this. This is very practical and easy to use. You not only protect your bike trailer against the weather, it also stays nice and clean and dry.

You can take the protective cover order directly here

Guarantee

We care about our products and logically do our best to deliver them to you in top condition. However, it sometimes happens that an order breaks during transport or that something else happens that you can claim under warranty. From a legal point of view, you are obliged to report this to us within two months of finding the defect. If the defect falls within the warranty, we will arrange for repair or replacement free of charge.

If you suspect that you are dealing with a guarantee, you always take first Contact contact our customer service, where we will be happy to help you further.

With Kids & Mobility you get the full manufacturer's warranty. This means that we apply the guidelines and conditions as stated in the documentation that you receive at the time of purchase or can be found on the site of the manufacturer.

More about warranty

For a detailed overview of all guidelines and conditions, please refer to the site of the relevant manufacturer. The above guarantee applies only to the first owner. Kids & Mobility ultimately assesses whether the repair can be carried out under warranty.

Pay attention!

They may charge costs for these repairs. Kids & Mobility does not reimburse these third-party costs unless the repair has been notified in advance and permission has been given to carry out this repair under warranty. So always contact us first so that we can discuss how, where and for what amount the repair is carried out.

You can register a (possible) warranty case via E-mail. Enclose the following so that we can process your request quickly:

  • The order number of the order (to be found on your order confirmation or invoice);
  • The frame number (If applicable);
  • A clear description of the warranty case (What is defective? When did it happen? How did it happen?);
  • Some pictures of the defective part (if applicable);

This allows us to assess whether there is a warranty case. If, based on the photos or description, we cannot assess whether it is a guarantee case, then look for another solution to estimate this. Of course we do this in consultation with you.

 

To order

Of course. Picking up orders is possible by appointment in Amersfoort.
The address is

Chromiumweg 147, 3812NM Amersfoort.
You can call for an appointment via 033-8200296.

If a bicycle trailer is in stock, then a delivery time of approximately 2 days applies (delivery also on Saturday).

The delivery time is approximately 5 working days if it is not immediately in stock.

Yes. And shipping is free in the Netherlands, Belgium and Luxembourg.

Your bicycle trailer is delivered pre-assembled and folded in a sturdy box. If you take it out, all you have to do is click the wheels and the push rod by hand and tighten. Your cart is then immediately ready for use. You can also find instructional videos for you on different models on YouTube. Search for 'qeridoo' there and you will immediately see them.

This is of course possible. At the checkout you will see that you can use payment options that are customary in your country.

Overview of payment options per country

Pay via
CountryCost / Cost
 
Free / Free
 
Free / Free
 
Free / Free
DeutschlandFree / Free
ÖsterreichFree / Free
worldwideFree / Free

Pay

You can pay securely in advance with iDEAL, Bankcontact or via manual transfer, but if you want to pay afterwards it is also possible. At the checkout you choose how you want to pay.

You can also choose to pay afterwards. How this works Read here

Contact

Customer service is happy to help you further

  • Chromiumweg 147
  • 3812NM Amersfoort
  • 033 8200296
  • info@kidsandmobility.nl
  • 0611205574
App your question to 0611205574